Refund policy
CheckYourSite provides digital website audit reports delivered after successful payment.
Request assistance or a refund
Email checkmysite@syllaxinteractive.com. Include your purchase email address, approximate purchase date and a description of the problem. Do not email full card details.
Your consumer rights
Refunds or other appropriate remedies will be provided where required by Australian Consumer Law, including where a report or service fails to meet applicable consumer guarantees.
We will also offer a refund for:
- Duplicate payments for the same purchase.
- A paid report that cannot be delivered or accessed and cannot be restored within a reasonable time.
- A material technical defect that makes the purchased report substantially unusable and cannot be corrected within a reasonable time.
For minor correctable problems, we may first offer a corrected report or restored access, consistent with applicable consumer rights.
About website audits
A website audit is a point-in-time assessment based on available evidence. The service does not guarantee that every website issue will be detected, that every recommendation will produce a particular business outcome, or that a website will achieve a specific search ranking.
Your statutory rights are not limited by these statements.
Report access
Refund requests do not automatically cancel report access. After a completed refund or payment dispute, access may be restricted where lawful and appropriate. We will preserve records needed for support, disputes or legal obligations. Standard online report and rescan access lasts seven days.
CheckYourSite — A Syllax Interactive product. All prices in AUD. No GST charged.